Earl Grey Credit Union







	Our Values Co-operative Principles Our credit union is owned by its’ members. As a co-operative, we adhere to the International Co-operative Alliance Statement of Co-operative Identity and believe all members have the right to fair and equal treatment and democratic participation in the credit union. Our credit union takes into account the effect of our actions on the membership. Service Excellence We have the highest quality service in the financial community. Professional staff provides all credit union members with friendly, knowledgeable and helpful service. Product Excellence We strive to provide access to a full range of financial products tailored to meet or exceed member needs. Financial Performance We balance our need for financial results with the needs of our members and communities. We earn the confidence of our members and ensure our continued growth and development by providing an unlimited guarantee on member deposits and adhering to sound business practices. Professional Conduct Members' financial affairs are conducted with integrity in a professional manner. Our ethical principles are rooted in the concern for the individual. Confidentiality is integral to the way we do business. Employee Satisfaction We respect our employees and their contribution to our success. We encourage employee involvement and participation. We recognize and reward them for their creativity, teamwork and for achieving objectives. We support their development by providing training and educational opportunities. Community Impact Our decisions have a significant impact on the vibrancy/health of our communities. We present a positive image to the community by sponsoring community projects and encourage and recognize the involvement of board and staff. We take a leadership role in promoting social and economic community development. Communication We encourage effective communication by providing processes and tools that enable us to create awareness, build understanding and encourage participation. Our Mission To provide financial products and services that are delivered on a fair and equal basis to all members with the highest standard of excellence, integrity and professionalism To remain a viable, member controlled financial institution dedicated to co-operative principles responsive to the social and economic needs of our members To develop the credit union and its services to meet the changing needs of our members and the community we serve. MEMBERSHIP All members share in the success of the Earl Grey Credit Union, which is member owned and controlled. An investment of $5.00 to purchase one refundable share is required to become a member. Members may vote at meeting, are eligible to become a director and are eligible for Patronage Dividends.